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CSR - FINANCIAL (Mandaluyong)

PACKAGE

  • Salary: P18,000
  • Allowance: P 320/day
  • 20% ND
  • HMO with 2 dependents
  • Retirement benefits

QUALIFICATIONS

  • At least 2nd years College or completed 72 Units
  • At least 6 months customer services experience in BPO

JOB DESCRIPTION

To efficiently provide outstanding customer experience and resolution through expert analysis and investigation of card member's account and/or concern. Specialists receive calls regarding card member charges, fees, interest rates, rewards and other credit card concerns. The specialist is expected to be the bank's advocate; being a dynamic and clear communicator is required to strengthen confidence and relationship of card member with the bank.


CSR - FINANCIAL (Taguig)

PACKAGE

  • Earn up to P35,000
  • 20% night differential for the whole shift (prorated)
  • Annual salary realignment and career growth
  • Performance incentives
  • HMO with dependents

QUALIFICATIONS

  • High School Grad with 1 year BPO experience
  • At least 2 years in college with 6 months of BPO experience
  • Fresh graduate
  • Excellent Communication skills

JOB DESCRIPTION

To efficiently provide outstanding customer experience and resolution through expert analysis and investigation of card member's account and/or concern. Specialists receive calls regarding card member charges, fees, interest rates, rewards and other credit card concerns. The specialist is expected to be the bank's advocate; being a dynamic and clear communicator is required to strengthen confidence and relationship of card member with the bank.

CSR - TELCO (Ortigas)

PACKAGE

  • Earn up to P21,000
  • Skills premium nontaxable allowance
  • Medicine reimbursement of up to 10K
  • Paid leaves after 3 months

QUALIFICATIONS

  • At least 2nd years College or completed 72 Units
  • No experience required

JOB DESCRIPTION

Will assist customers regarding their accounts. Recommend potential products to customer and analyze customer’s needs.

CSR - AIRLINE (Eastwood)

PACKAGE

  • Earn up to 21K
  • Skills premium nontaxable allowance
  • Medicine reimbursement of up to 10K
  • Paid leaves after 3 months
  • Dayshift account

QUALIFICATIONS

  • At least 2nd years College or completed 72 Units
  • At least 6 months customer services experience in BPO

JOB DESCRIPTION

Will interact with the customers to provide them with the information and assistance they need regarding client's product and services.

CSR - HOTEL RESERVATIONS (Eastwood)

PACKAGE

  • Salary: P22,000 basic
  • 2,000 non-taxable allowance

QUALIFICATIONS

  • High school graduate
  • 6 months contact center experience

JOB DESCRIPTION

  • Make reservations for members and potential members. Contact hotel staff as needed
  • Explain complex program and/or promotional information
  • Adjust points in member accounts to meet promotion guidelines regarding stays and bonuses
  • Answer inquiries, resolves complaints, researches accounts, refer guests to appropriate departments and documents appropriately
CSR - MOBILE APP (Katipunan, QC)

PACKAGE

  • Salary: 19K package
  • Skill premium allowance
  • HMO with dependents
  • Leaves convertible to cash

QUALIFICATIONS

  • At least 2nd year in college or completed 72 Units
  • 6 months BPO experience

JOB DESCRIPTION

  • Will be answering general inquiry about the app and other functionalities
  • Will be assisting customer regarding their accounts and upgrades and how to use on multiple platforms
CSR - INSURANCE (BGC)

PACKAGE

  • Salary Range: P23,000- P25,000 package
  • 10% Nigh Differential
  • Weekends Off
  • HMO upon regularization
  • 30 leaves per year

QUALIFICATIONS

  • With at least two (2) years of college education
  • Two or more years of customer service or other telephone experience
  • Experience working with computer software and telephone technology

JOB DESCRIPTION

  • Responds to basic customer questions by answering telephone calls
  • Accurately documents calls on account history record with details of the phone call
  • Researches customer inquiries and responds to appropriate parties in a timely manner
  • Processes customer requests by sending faxes, sending mail documents or using other related communication
  • Handles calls in a manner that ensures service level agreements (SLAs) are met or exceeded
  • Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information
  • Partners with team members , management, and customers in reference to customer service issues
  • Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
  • Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
CSR - HEALTHCARE (QC & McKinley)

PACKAGE

  • Up to P24,000 package
  • 15 Vacation leaves
  • 10 Sick leaves
  • HMO on day 1 with 2 dependents upon regularization

QUALIFICATIONS

  • At least 2nd years College or completed 72 Units
  • At least 6 months customer services experience in BPO

JOB DESCRIPTION

  • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
  • Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
  • Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
  • Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests
  • Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance

CSR - HEALTHCARE (Ortigas)

PACKAGE

  • Up to P27,000 package
  • Performance incentives
  • HMO on day 1 with 2 dependents upon regularization
  • Weekends off
  • Monthly out-of-office activities

QUALIFICATIONS

  • Must be a Nursing graduate
  • Professional license preferred but not required
  • At least 1 year BPO experience

JOB DESCRIPTION

  • Respond to medical information queries/product quality complaints
  • Receive information and record Adverse Drug Reaction reports that may be received over telephonic call
  • Create, maintain and assume accountability for a culture of high customer service
  • Perform any other support activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources including literature search
  • Assume responsibility for quality of data processed
CSR - DISPUTES RESOLUTION (Alabang)

PACKAGE

  • Up to 22K package
  • HMO with 1 dependent

QUALIFICATIONS

  • At least 2nd year in College or completed 72 Units
  • 1 year BPO experience in credit card account

JOB DESCRIPTION

  • Handle customer calls utilizing discretion while balancing the risk between the client and the customer while researching and resolving customer disputed transactions via systematic input.
  • Analyze and utilize all bank records available, including but not limited to Mobius, ACE, Raft, Canopy, Total Systems 1, Total Systems 2, PRISM, DVR, ACAPS, PEP+, Check Image Archive, Resolve Check, and the case management system to facilitate a comprehensive review of unauthorized customer financial transactions.
  • Request documentation of transactions from other departments, customers, merchants, and other financial institutions to formulate appropriate risk decisions.
  • Ensures that regulatory timeframes as well as internal Service Level Agreements are met to avoid compliance violations, which include, but are not limited to issuance of credit, reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure timeframes, etc.
  • Interact with the internal departments to identify trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
  • Specialist relies on instructions and pre-established guidelines to perform the functions of the job while referring exception cases to Supervisor/Manager.
  • Perform any other duties assigned.
TSR - CABLE (Makati & Mandaluyong)

PACKAGE

  • Up to P20,000 package
  • HMO
  • Employee activities

QUALIFICATIONS

  • At least 2nd year in College or completed 72 Units
  • 6 months BPO experience preferred but not required

JOB DESCRIPTION

Individuals who can provide answers to inquiries relating to company's products and services, assist customers with transaction and complaints, has the ability to work under pressure, maintains an energetic tone that projects politeness and enthusiasm throughout the shift, able to multi-task and is flexible to do overtime as needed.

SALES - CABLE (Makati & Mandaluyong)

PACKAGE

  • Up to P20,000 package
  • HMO
  • Employee activities

QUALIFICATIONS

  • At least 2nd years College or completed 72 Units
  • 6 months BPO experience preferred but not required

JOB DESCRIPTION

Individuals who can provide answers to inquiries relating to company's products and services, assist customers with transaction and complaints, has the ability to work under pressure, maintains an energetic tone that projects politeness and enthusiasm throughout the shift, able to multi-task and is flexible to do overtime as needed.

SALES ASSOCIATE - TELCO (MOA)

PACKAGE

  • P27,000 package
  • Commissions up to 46K
  • Dayshift
  • Sign-on bonus of 10K
  • Certain Leaves convertible to cash

QUALIFICATIONS

  • At least 2nd years in college or completed 72 Units
  • 2 years solid BPO outbound sales experience

JOB DESCRIPTION

  • Follow up on leads.
  • Explain product to consumers.
  • Process applications.
  • Collects documents from borrowers
COLLECTOR (BGC)

PACKAGE

  • Salary range: P20,000-P27,000 package
  • Commissions up to P60,000
  • 20% night differential
  • Weekends off
  • HMO on day 1 plus dependents after regularization
  • Maternity and paternity reimbursements

QUALIFICATIONS

  • At least 2nd years College or completed 72 Units
  • 6 months collections experience or 1 year customer service experience

JOB DESCRIPTION

  • Collect money thru effective negotiation and relationship building skills
  • Must be able to retain training concepts through a 3-4 week training program and apply all concepts when starting on the production floor
  • Intermediate math capabilities to analyze, adjust, and communicate to the customer billing information and different payment options
  • Ability to communicate in a clear and effective manner with the customer
  • Effectively adapt to customer situations, including listening skills, ability to empathize, and provide alternative solutions to help resolve the customers issue
  • Problem solving skills to identify root cause to accurately recommend solutions
  • Effective negotiation and ability to overcome customer objections
  • Able to work flexible work schedule, required weekends and holidays as needed
  • Achieve the schedule adherence and compliance expectations
  • Meet productivity and call quality standards as set by the business
  • Accurately follow VAIG (Verifying All Information Good) and Bad Phone Process
  • Ability to demonstrate an understanding and adhere to FDCPA requirements
  • Dispute resolution and customer escalation process to be followed consistently
TRAVEL CONSULTANT (Mckinley)

PACKAGE

  • Up to P25,000 package
  • Dayshift account
  • Weekends off
  • PIONEER Account

QUALIFICATIONS

  • At least 2nd year in college or completed 72 Units
  • 1 year travel sales experience

JOB DESCRIPTION

  • To develop commercially viable relationships with agents and convert enquiries to bookings
  • To develop creative itineraries for Australian travelers via travel agent distributions
  • To proactively convert booking into sales
  • To proactively identify barriers to sale and work with the Product Managers to improve portfolio performance
  • To complete booking administrations tasks in a timely and efficient manner
  • To proactively use up selling techniques to increase the value of the sale
MARKETING ASSOCIATE (Ortigas)

PACKAGE

  • Salary: P28,000 package
  • 20% Night differential
  • HMO with 2 dependents after 30 days
  • 10 sick leaves convertible to cash
  • 10 vacation leaves
  • Performance based incentives

QUALIFICATIONS

  • High school graduate with 1 year BPO experience
  • At least 2nd years College or completed 72 Units with 6 months BPO experience

JOB DESCRIPTION

  • Qualifying each client lead and successfully gaining an appointment to visit the community
  • Enthusiastically engaging each caller and representing the community in a highly professional manner
  • Successfully and accurately answering prospect questions and providing appropriate additional information regarding apartment communities, amenities, and specific apartment homes
  • Capturing accurate and legible documentation on all call activity in the PAMM system as required
  • Respond rapidly and accurately to on-line requests for information from prospective residents
  • Escalate issues in accordance to Contact Center guidelines when necessary
  • Consistently maintaining departmental standards for quality
  • Achieving defined productivity goals
  • Responsible to meet all company policies and procedures
  • Responsible to follow weekly schedules and schedule changes based on call volume
Apply Now

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What's in it for you?

   HMO for you and your family
   10 sick leaves (convertible to cash)
   10 vacation leaves
   Night differential
   Performance based incentives
   Weekends off
   Day shift and mid shift campaigns
Note: Perks may vary depending on the company
Walk In

Visit us

Monday to Friday, 9am-5pm (except holidays)
35th Floor Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City near Robinsons Galleria
Look for: Malen Bautista
Bring the following:
  • Two (2) copies of your resume
  • Valid ID