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APAC Customer Services, a global leader of Customer Care BPO services and solutions, and NCO, the leader in Accounts Receivable Management, have strategically combined under the umbrella of Expert Global solutions (EGS).
EGS leads and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the Customer Relationship Management and Accounts Receivable Management customer lifecycle, which offers clients the unique compliment of scale and a customized service delivery platform.
Overview of EGS Global Operations
EGS operates a global network of 118 operation centers in 14 countries with over 40,000 employees worldwide. It runs on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Clients are empowered to successfully address, immediate business needs, while enabling long-term growth across the entire customer lifecycle.
EGS Presence in the Philippines
With more than 12,000 employees and an 11,000 seat capacity, EGS boasts of a large Philippine presence in both Metro Manila and outlining cities servicing US Domestic and international Banking, Healthcare, Publishing, Travel, Telecommunications, Technology, eCommerce / eRetail and Transportation.